Empowering Growth. Driving Value.

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Awards & Recognitions

Empowering Growth. Driving Value.

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Awards & Recognitions

At Telekom eValue we believe that excellence is a journey, not a destination Awards and recognitions motivate us to create more efficient and meaningful connections between business and customers.

EMPOWERING GROWTH.DRIVING VALUE.

BITE Business I.T. Excellence

Date
Place
category
Award
Date 2023
Place Gold
Category e-Government Projects & Initiatives
Award Applications / Services for Public Administration– (Ministry of Labor and Social Affairs – Deloitte Business Solutions S.A – Choose – Cosmote e – Value | Unified multichannel communication and citizen service system for insurance, labor, and social issues – 1555)
Place Silver
Category e-Government Projects & Initiatives
Award Central Public Administration- — (Ministry of Labor and Social Affairs – Deloitte Business Solutions S.A – Choose – Cosmote e – Value | Unified multichannel communication and citizen service system for insurance, labor, and social issues – 1555)
Date 2017
Place Gold
Category Contact Center Technologies
Award Digital transformation of the Contact Center, Cosmote e-Value into an Omni-Channel Customer Service Hub
Place Silver
Category Systems Integration
Award ComSys Advanced Outbound Campaign Management with Multichannel Capabilities of Cosmote e-Value
Date 2016
Place silver
Category The Digital Solidarity Application
Award Special Applications for Telecommunications

Champions of Greek Economy

Date
Place
category
Award
Date 2023
Place -
Category Greek Business Champions
Award Greek Business Champion
Date 2021
Place -
Category Greek Business Champions
Award Greek Business Champion
Date 2017
Place -
Category Greek Business Champions
Award Greek Business Champion

Dime Awards (Digital Media Awards)

Date
Place
category
Award
Date 2026
Place Silver
Category Best Use of Instagram
Award FUNTASTIC 2025: Όταν η Frontline Family συναντά το Instagram
Place Silver
Category Best Use of Instagram
Award COSMOTE eValue Recruiting Campaign: Έχεις Χάρισμα
Date 2025
Place Gold
Category Best Overall Design
Award COSMOTE eValue Website Design
Place Gold/Platinum
Category Best Home Page
Award COSMOTE eValue Website
Date 2020
Place Gold
Category Crisis Publishing
Award Best CSR Initiative | Covid-19 – Yasou Stay Safe
Place gold
Category Digital Communication & Marketing
Award Best Engagement Strategy – Yasou Microsite
Place Silver
Category Optimal Digital Services for Advertisers
Award Best Content Marketing – Yasou
Place Silver
Category Enhancement of Reader Experience
Award Best Outstanding New Project / Product – The amazing Yasou

EEDE Awards

Date
Place
category
Award
Date 2018
Place Gold
Category Corporate Affairs Excellence Awards
Award «Engagement Employee Programme» with the contribution of AMUSE CONCEPT EVENTS (For Cosmotel- Cosmoplay projects)

EIEP Awards

Date
Place
category
Award
Date 2021
Place Gold
Category Best Outsourcing Partneship με την ATTICA GROUP
Award Customer Excellence Award
Place Gold
Category Best Crisis Management Approach
Award Customer Excellence Award
Place Silver
Category Customer Service Organization of the year
Award Customer Distinction Award
Date 2020
Place Gold
Category Special prize: Customer Experience Game-changer of the year
Award Customer Excellence Award
Place Gold
Category Best Outsourcing Partneship
Award ΔΕΗ & COSMOTE E-VALUE – Customer Excellence Award
Place Silver
Category Voice of the customer
Award Customer Distinction Award
Place Silver
Category Best Omni-channel customer experience
Award Customer Distinction Award
Place Silver
Category Contact Center of the year
Award Customer Distinction Award

European Business Awards

Date
Place
category
Award
Date 2019
Place gold
Category Training Programs
Award Training Service and Sales Enhancement Programs
Place silver
Category Sales Team Training & Development
Award Sales Team Training & Development
Place silver
Category Export Growth - Expansion into International Markets
Award Export Growth – Expansion into International Markets
Place gold
Category Call Center Services
Award Distinction for Services at the Sales sector

European Contact Centre & Customer Service Awards

Date
Place
category
Award
Date 2026
Place Bronze
Category Best Employee Experience
Award Best Employee Experience
Date 2025
Place Bronze
Category Outsourced Contact Centre of the Year
Award Outsourced Contact Centre of the Year
Place Silver
Category Most Effective Management of Peak Demand
Award Most Effective Management of Peak Demand (Attica Group & COSMOTE eValue)
Place Gold
Category Most Effective Learning & Development Programme
Award Most Effective Learning & Development Programme
Date 2023
Place Gold
Category Best Customer Service Team (Large)
Award Best Customer Service Team (Large)
Place Silver
Category Best BPO Partnership (Small)
Award Best BPO Partnership (Small) – Nespresso
Place Bronze
Category Most Effective Improvement Initiative (Process & Technology)
Award Most Effective Improvement Initiative (Process & Technology)
Place Bronze
Category Best Business Development Team
Award Best Business Development Team
Date 2022
Place Gold
Category Operational Excellence Awards
Award Most Effective Management of Peak Demand – Cosmote e-Value & DEDHE
Place Silver
Category Customer Experience Awards
Award Best Innovation in Customer Servise
Place Bronze
Category Customer Experience Awards
Award Best Pan-European Contact Centre Operation
Date 2021
Place gold
Category Most Effective Learning and Development Initiative
Award Most Effective Learning and Development Initiative
Place Silver
Category Silver Award for Outsourced Contact Center of the Year
Award Silver Award for Outsourced Contact Center of the Year

Event Awards

Date
Place
category
Award
Date 2019
Place Bronze
Category Event Partners / Suppliers, Event Apps & Tools
Award Client: E-value-Cosmote-OTE | Production: amuse concept events: Customer Care -The Grand Cosmotel
Date 2018
Place Silver
Category Best Corporate Events- Incentives / Team Building / Employee Engagement
Award Client: Cosmote Ε-Value / Concept-production: Amuse Concept Events: Grand Cosmotel
Date 2017
Place Gold
Category Best Exhibitions
Award Client: ΟΤΕ Group | Concept— Production: Amuse Concept Events, Customer Care / Your Experience

Hellenic Responsibility Business Awards

Date
Place
category
Award
Date 2018
Place gold
Category Sustainability
Award Structured Environment / “Green” Buildings

HR Awards

Date
Place
category
Award
Date 2023
Place Gold
Category Future of Work
Award Best Modern/Flexible Workplace Initiatives/Strategy – New Operating Model: “Breaking the Mold”
Place Gold
Category Resourcing & Talent Acquisition
Award Best Recruitment & Workforce planning Initiatives/Strategy – The cat and the mouse
Place Silver
Category Digital HR
Award Best Use of Technology for Learning- eRMIS | A Digital Learning & Development Experience
Place Silver
Category Health & Well-Being
Award Best WorkLife Balance Initiatives- Be Well | A Self-Empowerment Program
Place Silver
Category Learning & Development
Award Best Change Management Initiatives/Strategy – #mpes_sti_thesi_mou
Place silver
Category Talent & Performance Management
Award Best Employee Engagement Initiative – Cosmotel – Cosmopop
Place Bronze
Category Learning & Development
Award Best Partnership with Educational Institutions – Metamorphosis CC Training Talks

Internal Communication & Employee Engagement Awards

Date
Place
category
Award
Date 2026
Place Bronze
Category Best Internal Communications Campaign
Award Funtastic
Date 2025
Place Bronze
Category Best Communication of Corporate Culture/Identity
Award Rebranding /Repositioning
Place Gold
Category Best use of Social Media
Award COSMOTEL
Place Gold
Category Best Engagement Communication for a Disparate or Remote Workforce
Award COSMOTEL
Place Gold
Category Best Communication of Corporate Purpose
Award Rebranding /Repositioning

Leed Award (Leadership In Energy and Environmental Design)

Date
Place
category
Award
Date 2017
Place gold
Category LEED (Leadership in Energy and Environmental Design)
Award LEED Kerameikos Office Building

Marketing Achievement Awards

Date
Place
category
Award
Date 2025
Place Bronze
Category Best Use of Branded Content
Award Rebranding & Repositioning COSMOTE eValue
Place Bronze
Category Best Marketing Achievement in B2B
Award Rebranding & Repositioning COSMOTE eValue
Place Bronze
Category Best Implementation of Branding Elements (Voice, Identity, Promise, Values, Targeting, Positioning)
Award Rebranding & Repositioning COSMOTE eValue
Place Silver
Category Best Marketing Strategy for a Limited Budget (up to €100,000 annually)
Award Rebranding & Repositioning COSMOTE eValue

Mobile Excellence Awards

Date
Place
category
Award
Date 2022
Place gold
Category Improve Customer Service and Retention
Award Cosmote My Personal Assistant

PR Awards

Date
Place
category
Award
Date 2026
Place Bronze
Category Social / Community Engagement
Award Funtastic
Place Bronze
Category Internal Communications / Employee Engagement
Award Funtastic
Date 2024
Place Platinum
Category Most Valuable Response in Transformimg Environment
Award Social / Community Engagement- It’s worth sending!
Place Gold
Category Most Valuable Response in Transformimg Environment
Award Social / Community Engagement- It’s worth sending!
Place Silver
Category Best in Media & Tools
Award Social Media- It’s worth sending!
Place Silver
Category Best in Media & Tools
Award Website / Microsite- Cosmote e-value website
Place Silver
Category Best in Media & Tools
Award Digital Publishing (Blog, Podcast, Magazine, App, etc.)- eMagazine “Lead the Change”- A Developmental Guide for Self Empowerment and Customer Excellence
Place Silver
Category Best in Media & Tools
Award Film & Video (Video Series)- Cosmotel
Place Bronze
Category Best in Media & Tools
Award Social Media- The 3 E’s (Elevating Employee Engagement): Social Media Integration
Place Bronze
Category Best in Media & Tools
Award Social / Community Engagement- Cosmotel
Date 2023
Place Gold
Category Best PR Campaign per Sector
Award #Mpes_sti_thesi_mou
Place Gold
Category Best in Communications
Award Public Affairs & Reputation Management – Metamorphosis
Place Silver
Category Best in Communications
Award Community Engagement – COSMOTE e-Value Recruitment Strategy: “Η γάτα και το ποντίκι”
Place Silver
Category Best in Communications
Award Internal Communications / Employee Engagement – Cosmotel
Place Bronze
Category Best in Communications
Award Community Engagement – #Mpes_sti_thesi_mou
Place Bronze
Category Best in Communications
Award Low Budget – Ideara
Date 2022
Place Gold
Category Best in Media & Tools
Award Website/Microsite – Yasou the microsite
Place Gold
Category Best in Communications
Award Corporate PR – #asto_pano_mou
Place Gold
Category Best in Communications
Award Internal Communications/Employee Engagement – #asto_pano_mou
Place Silver
Category Best in Communications
Award Brand Purpose – #asto_pano_mou
Place Silver
Category Best in Communications
Award Customer Centricity – #asto_pano_mou
Place Bronze
Category Most Valuable Response During the Pandemic (Covid-19)
Award Internal Communications & Employee Engagement – Yasou – The employee engagement Covid-19 response
Place Bronze
Category Best in Media & Tools
Award Film & Video (Video Series) – #asto_pano_mou
Place Bronze
Category Best in Communications
Award Launch – #asto_pano_mou
Place Bronze
Category Best in Communications
Award Storytelling/Creative Content – The story of Yasou
Place Bronze
Category Best PR Campaign per Sector
Award Contact Center Services – #asto_pano_mou
Place Bronze
Category Best in Communications
Award Internal Communications/Employee Engagement

Sales Excellence Awards

Date
Place
category
Award
Date 2025
Place Bronze
Category Καινοτόμο προϊόν / υπηρεσία
Award Τμήμα Πρόσκτησης Πελατών Cosmote eValue
Place Bronze
Category Συνεργατικές πρακτικές - cross functional team co-operation
Award The Power of Connection -Sales & Technical Teams Delivering Excellence
Place Bronze
Category Β2Β πωλήσεις στους κλάδους εμπορίου - βιομηχανίας
Award Cosmote Business Inside Sales
Place Silver
Category Συνεργατικές πρακτικές - cross functional team co-operation
Award Τμήμα Σχεδιασμού SAVE ACTIVITIES COSMOTE
Place Silver
Category Ευελιξία / προσαρμοστικότητα σε περιόδους κρίσεων / αβεβαιότητας
Award BUSINESS TELESALES COSMOTE
Place Silver
Category Αύξηση πωλήσεων
Award Τμήμα σχεδιασμού TELESALES COSMOTE
Place Silver
Category Προωθητικές ενέργειες σε τελικό σημείο πώλησης
Award Τμήμα σχεδιασμού TELESALES COSMOTE
Place Silver
Category Τηλεφωνικές πωλήσεις
Award Τμήμα σχεδιασμού TELESALES COSMOTE
Place Gold
Category Ευελιξία / προσαρμοστικότητα σε περιόδους κρίσεων / αβεβαιότητας
Award Τμήμα Σχεδιασμού SAVE ACTIVITIES COSMOTE
Place Gold
Category Πελατοκεντρικότητα - Εξυπηρέτηση / Ικανοποίηση πελατών
Award Τμήμα Σχεδιασμού SAVE ACTIVITIES COSMOTE
Place Gold
Category Βέλτιστη παραγωγικότητα και απόδοση
Award Τμήμα σχεδιασμού TELESALES COSMOTE
Place Bronze
Category Βέλτιστη παραγωγικότητα και απόδοση
Award SAVE & RETENTION COSMOTE
Place Silver
Category Best service provider για τις πωλήσεις
Award IONITY: Στρατηγική Συνεργασία με Cosmote eValue για Επιτυχία στον Τομέα Ηλεκτροκίνησης
Place Silver
Category Τεχνολογίες διαχείρισης, αυτοματοποίησης & αναβάθμισης των πωλήσεων
Award Καινοτομία Πωλήσεων & Εξαιρετική Εμπειρία Πελάτη: Η Συνεργασία COSMOTE eValue – ΔΕΗ δημιουργεί win-win-win αποτελέσματα.
Place Gold/Platinum
Category Συνεργατικές πρακτικές - cross functional team co-operation
Award Win-Win-Win: Συνέργεια ομάδων για την Omnichannel, πολυεθνική υποστήριξη πελατών της COSMOTE eValue
Place Bronze
Category Πελατοκεντρικότητα - Εξυπηρέτηση / Ικανοποίηση πελατών
Award Πελατοκεντρικότητα και Ικανοποίηση Πελατών σε 25 ευρωπαικές χώρες, 10 διαφορετικές γλώσσες. Το Case της ΙΟΝΙΤΥ.
Place Bronze
Category Τηλεφωνικές πωλήσεις
Award COSMOTE eValue & PROTERGIA
Date 2023
Place gold
Category Collaborative practices - cross functional team co-operation
Award Collaborative practices – cross functional team co-operation
Place gold
Category Optimum productivity and performance
Award Productivity And Performance – Save Activities Cosmote Design Department
Place silver
Category Customer Focus – Customer Service / Satisfaction
Award Customer Focus – Customer Service / Satisfaction
Place silver
Category Telephone sellings
Award Telephone Sales – Telesales Cosmote Design Department
Place bronze
Category Optimum productivity and performance
Award Productivity & Performance – Business Telesales
Date 2022
Place gold
Category Training Programs
Award Virtual Reality Sales Training @ Cosmote Evalue
Place gold
Category Information Technology Services & Systems
Award iKBA
Place Gold
Category Cross Functional Team - Co-operation Collaborative Practices – Cross Functional Team Co-operation
Award Collaborative Practices – Cross Functional Team Co-operation Effective collaborative practices of the sales department with other departments to achieve the company’s goals
Place silver
Category Sales Management Training & Development
Award Leaders Masterclass | Love our Customer
Place silver
Category Innovative Automation Technologies & Sales Enhancement
Award AI TALK
Place silver
Category Customer Focus – Customer Service / Satisfaction
Award BOX Supply Excellence
Place silver
Category Call Center Services
Award Business BOX
Place bronze
Category Flexibility and Speed of Sales Response to External Risks
Award Flexibility and Speed of Sales Response to External Risks
Place bronze
Category Productivity & Performance
Award Outstanding Performance in the Sales Sector
Place bronze
Category Educational Programs
Award The Booking Academy since 11888
Date 2021
Place Gold
Category Customer Focus – Customer Service / Satisfaction
Award Customer Service – Satisfaction Effective organizational structures and processes for the immediate service of customers – after-sales service, at the back or front-office level throughout the sales lifecycle ΔΕΗ (Public Power Corporation)
Place gold
Category Other
Award Sales Department of the Year (Business Process Outsourcing services)
Place Silver
Category Telesales
Award Telesales Successful operation of a call center for telesales, as well as pre-sales / after-sales support for customers. Protergia.
Place silver
Category Telesales
Award Telesales Successful operation of a call center for telesales, as well as pre-sales / after-sales support for customers. Protergia.
Place silver
Category Call Center Services
Award Excellence in Sales Sector Services – Call Center Services
Date 2020
Place gold
Category Training Programs
Award Excellence in Third-Party Services in the Sales Sector
Place gold
Category Outstanding Performance in the Sales Sector
Award Export Growth – Expansion into International Markets
Date 2019
Place gold
Category Training Programs
Award Training Programs for Service and Sales Enhancement
Place gold
Category Call Center Services
Award Distinction for Services at the Sales sector
Date 2018
Place gold
Category Call Center Services
Award Distinction for Services at the Sales sector
Place silver
Category Training Programs
Award Distinction for Services at the Sales sector
Place silver
Category Growth in International Markets
Award Distinction for Sales & Business Development Sectors
Date 2017
Place gold
Category Services & Sales Solutions
Award Training Programms
Place gold
Category Sales Channel
Award Telesales (COSMOTE e-Value for the client doctoranytime.gr)
Place bronze
Category Innovation in Sales & Customer-centricity
Award Customer Service – Customer Satisfaction
Date 2016
Place Gold
Category EXCELLENT PERFORMANCE IN SALES - Productivity & Performance
Award EXCELLENT PERFORMANCE IN SALES – Increase Sales

Social Media Awards

Date
Place
category
Award
Date 2025
Place Silver
Category Best Use of LinkedIn for Lead Generation
Award Recruiting Campaign COSMOTE eValue
Date 2023
Place Bronze
Category Best Social Media Strategy for Audience Engagement
Award The cat and the mouse
Place bronze
Category Best Use of Other
Award Cosmotel

UX│CX Awards

Date
Place
category
Award
Date 2026
Place Bronze
Category Best CX in Omnichannel Experience
Award Omnichannel CX Transformation for Premium Retail, AI-powered οικοσύστημα γνώσης για τη @Nespresso, με προσωποποιημένη και συνεπή omnichannel εξυπηρέτηση
Place Silver
Category Best in Energy
Award End-to-End CX Transformation in Energy, ενιαίο, omnichannel και data-driven μοντέλο για προσωποποιημένη εμπειρία σε όλο το customer journey
Place Silver
Category Best in Tourism & Travel
Award Best CX in Travel & Tourism, AI-driven, omnichannel μοντέλο εξυπηρέτησης που ανταποκρίνεται στις εποχικές απαιτήσεις
Place Silver
Category Best B2B Experience
Award Best CX in EV Charging Era, 24/7 multilingual Customer Experience Hub για real-time υποστήριξη οδηγών EV σε 24 ευρωπαϊκές χώρες και 8 γλώσσες
Place Gold
Category Best Citizen Experience
Award Σύγχρονο omnichannel μοντέλο εξυπηρέτησης
Place Gold
Category Best Employee Experience Initiative EX
Award One Team. One Experience για τα engagement προγράμματα
Place Gold
Category Best in B2B NEW
Award Scaling B2B Customer Experience through Integrated Sales, CX and Data
Place Gold
Category UX/CX Brand of the Year
Award UX/CX Brand of the Year
Date 2025
Place Silver
Category Best Employee Experience Initiative
Award Η ΕΞΑΙΡΕΤΙΚΗ ΕΜΠΕΙΡΙΑ ΤΩΝ ΕΡΓΑΖΟΜΕΝΩΝ ΧΤΙΖΕΙ ΕΞΑΙΡΕΤΙΚΟ CUSTOMER EXPERIENCE ΣΤΗΝ COSMOTE eValue
Place Gold/Platinum
Category Best Use of Customer Insights / Feedback
Award ΑΣΤΟ ΠΑΝΩ ΜΑΣ – ΟΛΙΣΤΙΚΗ ΠΡΟΣΕΓΓΙΣΗ ΠΕΛΑΤΟΚΕΝΤΡΙΚΗΣ ΕΞΥΠΗΡΕΤΗΣΗΣ ΜΕ ΒΑΣΗ ΤΗΝ ΦΩΝΗ ΤΟΥ ΠΕΛΑΤΗ
Place Gold
Category Best in Education & Academic
Award Μετασχηματισμός και νέα κουλτούρα στην εξυπηρέτηση των πολιτών