# Telekom Evalue

> Creating Outstanding Customer Experience

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## Sitemaps

- [XML Sitemap](https://www.telekom-evalue.gr/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Telekom eValue: Top-Quality Customer Service with new ISO Certification](https://www.telekom-evalue.gr/top-quality-customer-service-with-new-iso-certification/): The first company in Greece to be certified with ISO 18295-1:2017 for Customer Contact Centers Telekom eValue, a member of Hellenic Telekom Group, is the first company in Greece to receive the ISO 18295-1:2017 certification for Customer Contact Centers, awarded by TÜV NORD Hellas. The strict requirements and high standards of this certification reinforce Telekom
- [Kerameikos building](https://www.telekom-evalue.gr/keramikos-building/): Recycling The headquarters of COSMOTE e-Value are housed in a state-of-the-art “green” building in Kerameikos area based in Athens, in the context of the company’s constant attempt to offer its people the appropriate environment so as to work and evolve. The fully reconstructed building accommodates approximately 1,200 employees that provide more than 50 customers-large businesses
- [Robotics](https://www.telekom-evalue.gr/robotics/): OTE Group supports vulnerable social groups, children, education, entrepreneurship, local communities, culture and sports.Cosmote e-Value as a member of the OTE Group, follows the above strategy and thus supported Robospecialists, a non-profit association, at the rural area of Greece, Xanthi, to attend the international Educational Robotics Competition, FIRST Global. The central offices of Cosmote e-Value
- [Athens Authentic Marathon, our team of volunteer employees ran the extra mile for a good cause](https://www.telekom-evalue.gr/athens-authentic-marathon-our-team-of-volunteer-employees-ran-the-extra-mile-for-a-good-cause/): Achieving another record of participation, our employees stated “we ran the Athens Marathon. The Authentic, for a good cause”.Hundreds of runners-employees showed up in this big athletic celebration, having “will” and “offer” as their driving forces! Besides their excitement, the motivation was strong; for each employee participation, our company donates a significant amount to charity.
- [Cosmote eValue is included for the first time in the international list of "World's Most Ethical Companies®"](https://www.telekom-evalue.gr/cosmote-e-value-is-included-for-the-first-time-in-the-international-list-of-worlds-most-ethical-companies/): Cosmote eValue is the only company in Greece which has received the 2024 World’s Most Ethical Companies® recognition by Ethisphere, a global leader in defining and advancing the standards of ethical business practices. Cosmote eValue is included in the Ethisphere Institute's 2024 World's Most Ethical Companies® list in recognition of its performance and commitment to
- [COSMOTE eValue: Asserting its position in the Greek market with a new brand image and a new identity](https://www.telekom-evalue.gr/cosmote-e-value-is-included-for-the-first-time-in-the-international-list-of-worlds-most-ethical-companies-2/): COSMOTE eValue: Asserting its position in the Greek market with a new brand image and a new identity
- [Cosmote e- Value: Financial Statement  2023](https://www.telekom-evalue.gr/cosmote-e-value-financial-statement-2023-2/): You can download the Financial Statement for 2023 here
- [COSMOTE eValue: New European distinctions for COSMOTE’s Customer Service](https://www.telekom-evalue.gr/new-european-distinctions-for-cosmotes-customer-service/): Gold award in the ‘Customer Experience Awards’ category and Silver award in the ‘Operational Excellence Awards’ category at the European Contact Center & Customer Service Awards (ECCCSAs) Leading position in the customer relationship management sector COSMOTE eValue, a member of OTE Group and Telekom, was distinguished for the 4th consecutive year at the European Contact
- [Cosmote e- Value: Financial Statement  2024](https://www.telekom-evalue.gr/cosmote-e-value-financial-statement-2024/): You can download the Financial Statement for 2024 here

## Pages

- [Homepage](https://www.telekom-evalue.gr/): Telekom eValue member of OTE Group of Companies has been delivering Customer Experience & Relationship Initiatives to some of the region’s leading organizations
- [Work with us](https://www.telekom-evalue.gr/work-with-us/): We believe in continuous learning, care for our people, and creating an empowering environment where everyone thrives. We are our people
- [Our company](https://www.telekom-evalue.gr/our-company/): With over 25 years of expertise, our company has been achieving customer excellence that empowers growth and drives value for our clients’ business.
- [Insights & Consulting](https://www.telekom-evalue.gr/solutions/insights-consulting/): At Telekom eValue, our Insights & Consulting services is your compass to navigate the complex terrain of customer experiences.
- [DX Solutions](https://www.telekom-evalue.gr/solutions/dx-solutions/): Our digital services encompass the entire spectrum of delivering a contemporary, user-centric experience. We speed up success with innovation.
- [CX Solutions](https://www.telekom-evalue.gr/solutions/cx-solutions/): We Optimize the Customer Journey in the digital era. In the contemporary digital landscape, customer expectations extend beyond the ordinary.
- [Social Management Policy](https://www.telekom-evalue.gr/social-management-policy/): FSSC 24000 is a certification scheme for Social Management Systems, based on PAS 24000:2022, which sets requirements for the management of social risks and the improvement of social performance, including: company policy and commitments identification of social risks objectives and monitoring indicators procedures and documentation employee training and awareness internal evaluation and improvement Social Management
- [Diversity - Equality](https://www.telekom-evalue.gr/diversity-equality/): As a member of OTE Group, our vision is to create, using technology, a world that is inclusive, free from discrimination and exclusions
- [Corporate Responsibility](https://www.telekom-evalue.gr/corporate-responsibility/): Telekom eValue, as a member of the OTE Group, we all emphasize the importance of sustainable development as a fundamental goal inherent in all our actions.
- [Corporate Governance](https://www.telekom-evalue.gr/corporate-governance/): Corporate governance refers to a number of principles adopted by a company, aiming to uphold its performance & the interests of its shareholders & stakeholders
- [Contact us](https://www.telekom-evalue.gr/contact-us/): Please don't hesitate to contact us. We value your communication and aim to respond promptly and efficiently to your needs.
- [Awards](https://www.telekom-evalue.gr/awards/): At Telekom eValue we believe that excellence is a journey, not a destination. Awards drive us to better connect businesses and customers.
- [Who we are](https://www.telekom-evalue.gr/who-we-are/): Our dynamic, human-centric culture empowers our 7,000-member team for success, driving customer relationship excellence and adding value to every interaction.
- [Privacy Policy](https://www.telekom-evalue.gr/privacy-policy/): Λίστα συνεργατών-αποδεκτών και ιχνηλατών που χρησιμοποιούνται στην Ιστοσελίδα
- [What we do](https://www.telekom-evalue.gr/what-we-do/): We create holistic, omni-channel, digitally enhanced customer relationship solutions that are tailor-made to each client’s needs.
- [Solutions](https://www.telekom-evalue.gr/solutions/): In a digital world, every interaction is a customer experience, that builds relationships and optimizes the customer journey.
- [Quality Policy](https://www.telekom-evalue.gr/e-value-international-quality-policy/)
- [Our culture](https://www.telekom-evalue.gr/our-culture/): At Telekom eValue, we believe in promoting diversity, equity, and inclusion in all aspects of our business. We promote inclusivity and value everyone.
- [Management Systems / Certifications](https://www.telekom-evalue.gr/management-systems/)
- [Industries](https://www.telekom-evalue.gr/industries/): We partner clients to create excellence across the entire customer journey. We craft omni-channel solutions for lasting customer relationships and client value.
- [Blog archive](https://www.telekom-evalue.gr/blog-archive/)
- [Newsroom](https://www.telekom-evalue.gr/newsroom/)
- [Management Team](https://www.telekom-evalue.gr/management-team/): Our management team is comprised of visionaries dedicated to driving success through innovative strategies, leadership excellence, and forward-thinking guidance
- [Locations](https://www.telekom-evalue.gr/locations/): Explore Our Network of Locations, Bringing Our exceptional services closer to you for unparalleled convenience and Accessibility.
- [Job Openings](https://www.telekom-evalue.gr/job-openings/): Join our winning team where dreams become reality. Experience growth, success, and fulfillment with us.
- [Sustainability](https://www.telekom-evalue.gr/sustainability/)
- [Digital CX](https://www.telekom-evalue.gr/digital-cx/)

## Team Members

- [Stavros Mouroutsos](https://www.telekom-evalue.gr/team-member/stavros-mouroutsos/): Stavros Mouroutsos is Head of Corporate Communications for Telekom eValue. He joined Hellenic Telekom in 2006 and has held senior roles across Corporate Communications. In these roles, he has led the design and execution of integrated communication strategies that directly support business growth, commercial positioning and revenue objectives, strengthening client trust, corporate reputation and employee
- [Foteini Koutsibogiorgou](https://www.telekom-evalue.gr/team-member/foteini-koutsibogiorgou/): Foteini Koutsibogiorgou is Senior HR Account Manager for Customer Operations (Telekom eValue, GERMANOS, CTS), with nearly 15 years of experience in Human Resources Management. She acts as a strategic partner to leadership, aligning HR strategy with business objectives and supporting organizational effectiveness in complex and fast-paced environments. Her expertise includes employment and labour law, HR
- [Thanasis Katsaras](https://www.telekom-evalue.gr/team-member/thanasis-katsaras/): Thanassis Katsaras is Customers Operations Planning & Corporate Governance Director since January 2023. He joined Hellenic Telekom in 2000 and held various senior managerial positions in OTE National Wholesale Segment and in Customer Operations OTE Group. Prior to that he worked for several years in the Industrial Sector (Hellenic Pipeworks S.A.) and in the FMCG
- [Christos Makrypoulias](https://www.telekom-evalue.gr/team-member/christos-makrypoulias/): Christos is the CS Sales & Customer Development Director HELLENIC TELEKOM, working at Telekom eValue since 2021. He joined the Group (Germanos, 2000) undertaking positions related to the development of retail design concepts and the launch of “germanos.gr” e-shop. Since 2005 he transitioned to International roles, providing expertise for the business development of the Group’s
- [Tania Pantazi](https://www.telekom-evalue.gr/team-member/tania-pantazi/): Tania Pantazi is Commercial & International Business Development Director at Telekom eValue and has been in the company's management since 2004 when she took over the Commercial Division. She has contributed significantly to the growth of the company and to Telekom eValue’s Commercial Department. She has more than 20 years of experience in sales and
- [Athanasios (Tom) Stratos](https://www.telekom-evalue.gr/team-member/athanasios-tom-stratos/): Athanasios (Tom) Stratos is the CEO of Telekom eValue in Greece (from 2009) and eValue International in Romania and his perspective of having the customer at the heart of every decision, led to the remarkable growth of the company, under the years of his leadership. He serves also as Chief Customer Operations Officer, OTE Group,
- [Dionysis Gazis](https://www.telekom-evalue.gr/team-member/dionysis-gazis/): Dionysis Gazis is the Corporate Customer Services Director (from 2017) and joined Cosmote eValue in 2013 as Head of Operations. He has contributed significantly to the growth of the company having a continuous focus on delivering operational excellence and building customer obsessed teams. He started his career in RF and Microwave industry as a certified
- [Kyriakos Bakopoulos](https://www.telekom-evalue.gr/team-member/kyriakos-bakopoulos/): Kyriakos Bakopoulos is the Telesales, Customer Growth & Retention Director TELEKOM since July 2025. He brings over 25 years of experience across the Telecommunications and Marketing sectors. He joined TELEKOM in 2003 and has since held a series of senior leadership roles, including multiple Director positions in Consumer Marketing, overseeing both Mobile and Fixed-line products and

## Boards of Directors

- [Panagiotis Tsiantoulas](https://www.telekom-evalue.gr/board-of-directors/panagiotis-tsiantoulas/): Panagiotis Tsiantoulas joined Telekom eValue’s team in May 2019 as HR Director, having a focus on driving an HR strategy that attracts top-talents and develops the company’s more than 7.000 employees. Before joining Telekom eValue, Panagiotis gained more than 18 years of diverse experience through holding various key roles in multinational work environments. He started his
- [Athanasios (Tom) Stratos](https://www.telekom-evalue.gr/board-of-directors/athanasios-stratos/): Athanasios (Tom) Stratos is the CEO of Telekom eValue in Greece (from 2009) and eValue International in Romania and his perspective of having the customer at the heart of every decision, led to the remarkable growth of the company, under the years of his leadership. He serves also as Chief Customer Operations Officer, OTE Group,
- [Lykourgos Antonopoulos](https://www.telekom-evalue.gr/board-of-directors/lykourgos-antonopoulos/): Mr Lykourgos Antonopoulos brings over 25 years of international experience in IT, Sales, Telecommunications, and Management. His diverse background includes key sales roles at prominent companies such as BT UK, MetaSolv UK, and Oracle in France and Greece. Joining OTE Group in 2014, he took on the role of ICT Sales Director, where he successfully
- [Georgios Stratigakis](https://www.telekom-evalue.gr/board-of-directors/georgios-stratigakis/): Georgios Stratigakis is Director of Group Controlling at OTE Group. He joined the company in 2025. Prior to that he held various senior managerial positions within the Finance function at the Group Deutsche Telekom since 2004. Mr Stratigakis holds a degree (Dipl.-Ing.) in Civil Engineering and Business Administration from the Technical University of Berlin, as
- [Yannis Vitzilaios](https://www.telekom-evalue.gr/board-of-directors/yannis-vitzilaios/): Mr. Yannis Vitzilaios is Chief Information Technology Officer at OTE Group. He has 25 years of experience in the field of information technology and telecommunications He joined the OTE Group in 2016, holding the position of Customer Systems Director, and later also took on the role of DigITech Tribe Lead. Through the adoption of new
- [Thanasis Katsaras](https://www.telekom-evalue.gr/board-of-directors/thanasis-katsaras/): Thanassis Katsaras is Customers Operations Planning & Corporate Governance Director since January 2023. He joined OTE Group in 2000 and held various senior managerial positions in OTE National Wholesale Segment and in Customer Operations OTE Group. Prior to that he worked for several years in the Industrial Sector (Hellenic Pipeworks S.A.) and in the FMCG